Terms of Service

Overview

These Terms of Service govern access to and use of dwellviax.com, an online retail store operated by Shaanxi Aotesile Technology Co., Ltd. By accessing the website, placing an order, or using our services, you agree to these Terms and all policies published on the website.

Website Use

You may use the website for lawful personal shopping and information purposes. Do not interfere with site operation, bypass security, submit malicious code, impersonate another person, or use the site for fraudulent or unlawful activity.

Product Information

We aim to keep product names, descriptions, formats, images, pricing, and availability accurate. Product appearance may vary slightly because of display settings, lighting, packaging updates, or production differences.

Hair-Care Product Use

Product information is general self-care guidance and is not medical advice. Follow the applicable package directions, avoid unintended eye contact, and stop use if irritation or discomfort occurs.

Orders

Submitting an order does not guarantee acceptance. We may decline, limit, or cancel an order when payment cannot be verified, information is inaccurate, an item is unavailable, or a clear pricing or listing error is identified.

Prices and Payment

Checkout displays the applicable price, discounts, shipping, taxes, and other charges. Payment processing is described in the Payment Policy.

Shipping, Returns, and Refunds

Processing is typically 1–3 business days, while delivery timing depends on destination and carrier conditions. Returns and refunds are governed by the Shipping Policy and Return & Refund Policy.

Promotions

Promotions may have product, order, timing, account, or location restrictions. The terms shown with a promotion control its use, and discounts generally cannot be applied after checkout.

Intellectual Property

DWELLVIAX® branding, website content, layouts, product imagery, graphics, and other materials are owned by or licensed to Shaanxi Aotesile Technology Co., Ltd. You may not copy or commercially reuse them without permission.

Third-Party Services

The store may rely on third-party services for hosting, checkout, payments, analytics, shipping, communications, or other functions. Those services may have their own terms and privacy notices.

Disclaimer and Limitation of Liability

To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted access or that every page will be error-free. Nothing in these Terms excludes a right that cannot legally be excluded.

Changes to These Terms

We may update these Terms when the website, services, or legal requirements change. The date at the top of this page identifies the latest version.

Contact Us

Questions about these Terms can be sent to service@dwellviax.com.