Privacy Policy

Overview

This Privacy Policy explains how DWELLVIAX® collects, uses, shares, and protects personal information when you visit dwellviax.com, place an order, contact us, or otherwise use our services.

DWELLVIAX® and dwellviax.com are operated by Shaanxi Aotesile Technology Co., Ltd., which is responsible for products sold through the website, order processing, payment-related transactions, customer support, shipping coordination, returns, and refunds.

Information We Collect

Depending on how you interact with us, information may include your name, email address, shipping and billing details, order information, communications, device information, approximate location, and browsing or interaction data collected through cookies and similar technologies.

How We Use Your Information

We work with AppLovin to deliver and measure advertising. AppLovin may collect and process information such as device information, browser information, online identifiers, advertising interactions, and conversion events for advertising, measurement, fraud prevention, and related purposes.

For more information about AppLovin’s collection and use of your information, visit:
https://legal.applovin.com/privacy/

Where required by applicable law, we obtain consent before using advertising cookies, pixels, scripts, or similar technologies.

We use information to process orders, provide customer support, communicate about purchases, coordinate delivery, administer returns and refunds, improve the website, personalize relevant experiences, prevent fraud, and comply with legal obligations.

How We Share Information

Information may be shared with service providers that support hosting, checkout, payments, order fulfillment, shipping, customer support, analytics, security, and communications. We do not treat a request for support as permission to use your information for unrelated marketing.

Relationship With Shopify

Our store is hosted and supported through Shopify services. Shopify and its service providers may process information as needed to provide storefront, checkout, security, analytics, and related commerce functions. Shopify’s own privacy terms may also apply to its processing.

Cookies and Similar Technologies

Cookies, pixels, local storage, and similar technologies may be used to keep the storefront functional, remember preferences, understand traffic, protect checkout, and measure marketing or analytics performance. Your browser and available privacy controls may allow you to limit some technologies.

Data Retention

We retain information for as long as reasonably necessary for the purposes described here, including order records, customer support, accounting, dispute resolution, security, and legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and how applicable law applies, you may have rights to request access, correction, deletion, portability, restriction, or information about certain processing activities. See Your Privacy Choices for request instructions.

Marketing Communications

You may opt out of promotional email communications by using the unsubscribe link in the message or contacting us. Transactional messages, such as order and service updates, may still be sent when necessary.

Children’s Privacy

Our website is not directed to children who are not permitted to use online commerce services under applicable law. We do not knowingly request personal information from children for independent purchases.

International Processing

Information may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for cross-border processing.

Orders, Delivery, Returns, and Refunds

Purchases

Order information is used to accept payment, provide the products requested, maintain transaction records, and answer order questions.

Delivery

Relevant information may be shared with delivery and fulfillment partners so that an order can be delivered and tracked.

Returns

Information provided in a return request is used to review eligibility, coordinate the return, and communicate the outcome.

Refunds

Refund-related information is used to authorize and reconcile a refund through the original payment method or payment provider.

Customer Support

Support communications may be retained to resolve your request, maintain service records, and improve our customer experience.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The date at the top of this page identifies the latest revision.

Contact Us

Privacy questions and requests can be sent to service@dwellviax.com. You may also write to Shaanxi Aotesile Technology Co., Ltd. at Room 412, H412, Unit 2, Building 6, Phase 2, Lingkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.