Contact Us

We are here to help with questions about DWELLVIAX® shampoos, masks, scalp treatments, styling and finishing products, as well as orders, shipping, payments, returns, refunds, or your shopping experience.

DWELLVIAX® and dwellviax.com are operated by Shaanxi Aotesile Technology Co., Ltd. We are responsible for product sales, order processing, customer support, returns, refunds, and other customer-related transactions conducted through our website.

Customer Support

For assistance, please contact us at:

Email: service@dwellviax.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Central Time (CT)

When contacting us about an existing order, please include the order number and the email address used during checkout. This allows our team to locate the order and respond more efficiently.

Business Information

Brand Name: DWELLVIAX®
Company Name: Shaanxi Aotesile Technology Co., Ltd.
Registered Address: Room 412, H412, Unit 2, Building 6, Phase 2, Lingkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China
Customer Support Email: service@dwellviax.com

Returns

For return or refund questions, please review our Return & Refund Policy before sending a product back. Contact our support team first so we can review eligibility and provide the appropriate instructions.

Security Notice

For your security, do not send complete payment-card numbers, passwords, one-time codes, or other sensitive credentials by email. Our team will never ask you to provide a payment password or verification code.