About Us
Welcome to DWELLVIAX®
DWELLVIAX® is an online destination for hair-care and personal-care essentials designed to make everyday routines feel considered, comfortable, and easy to follow.
We see hair care as more than a checklist. It can be a quiet daily ritual built around cleansing, conditioning, scalp care, styling, and finishing. Our assortment includes shampoos, rinse-out and leave-in masks, scalp treatments, styling products, nourishing oils, and complementary personal-care essentials selected for practical use and an elevated at-home experience.
Thoughtful Beauty for Everyday Life
From cleansing and deep conditioning to scalp support, styling, and finishing care, each DWELLVIAX® selection is evaluated for practical use, clear directions, comfortable texture, and how naturally it fits into a complete routine.
When selecting products for our collections, we focus on:
- Thoughtfully selected formulas, textures, and ingredient stories
- Practical products that fit real daily routines
- Comfortable application and easy-to-follow usage
- Clear product information for more confident choices
- Complementary cleansing, conditioning, scalp-care, styling, and finishing products
Our goal is to make personal care feel effortless, enjoyable, and easy to return to every day.
Our Commitment to You
At DWELLVIAX®, we are committed to providing:
- Clear and accurate product descriptions
- Product usage information presented in a straightforward way
- A secure and convenient checkout experience
- Transparent shipping, return, and refund information
- Responsive support for product and order questions
We continue to refine our catalog and store experience so customers can compare products, understand how they fit into a routine, and shop with greater confidence.
Company Information
DWELLVIAX® is operated by Shaanxi Aotesile Technology Co., Ltd..
Shaanxi Aotesile Technology Co., Ltd. is the registered business information provided for this storefront and is responsible for product sales, payment processing, order fulfillment, customer support, returns, refunds, and other transactions conducted through dwellviax.com.
Brand Name: DWELLVIAX®
Company Name: Shaanxi Aotesile Technology Co., Ltd.
Unified Social Credit Code: 91611101MAEE82C19B
Registered Capital: RMB 100,000
Date Established: March 21, 2025
Registered Address: Room 412, H412, Unit 2, Building 6, Phase 2, Lingkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China
Customer Support Email: service@dwellviax.com
Customer Support
Our support team can assist with:
- Product questions and usage information
- Ingredient and texture questions
- Order status and delivery updates
- Shipping, returns, and refunds
- Payment and privacy-related requests
- Other questions about your order or shopping experience
Customer support services for DWELLVIAX® are provided by Shaanxi Aotesile Technology Co., Ltd..
When contacting us about an existing order, please include your order number and the email address used at checkout. This helps us locate your purchase and respond more efficiently.
Email: service@dwellviax.com
Returns and Refunds
Please contact our support team before returning any product. We will review your request and provide the applicable instructions and authorized return address.
For hygiene and safety reasons, opened, used, or unsealed hair-care, fragrance, and personal-care products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Return eligibility, applicable time limits, product-condition requirements, exclusions, and refund procedures are governed by the published Return and Refund Policy.
Read the Return and Refund PolicyResponse Time
We aim to respond to customer inquiries as soon as possible. Requests involving shipping carriers, payment providers, order investigations, returns, refunds, or privacy matters may require additional review.
Contact DWELLVIAX®
If you have a question about our products, your order, or your shopping experience, our team is here to help.
Brand Name: DWELLVIAX®
Email: service@dwellviax.com
Company Name: Shaanxi Aotesile Technology Co., Ltd.
Registered Address: Room 412, H412, Unit 2, Building 6, Phase 2, Lingkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Central Time (CT)