Terms and Conditions

Scope

These Terms and Conditions govern purchases made through dwellviax.com, an online store operated by Shaanxi Aotesile Technology Co., Ltd. By placing an order, you agree to these Terms and the policies published on the website.

Product Information

We make reasonable efforts to present product descriptions, usage directions, formats, images, and availability accurately. Small differences may occur because of lighting, display settings, packaging updates, or production variations.

Orders

When you submit an order, you are asking us to accept a purchase request. We may accept, decline, limit, or cancel an order when payment cannot be verified, information is inaccurate, an item is unavailable, or an obvious error affects the order.

Prices and Payment

The checkout page shows the applicable product price, discount, shipping charge, tax, and other displayed charges. Payment methods and authorization are governed by our Payment Policy.

Shipping and Delivery

Processing is typically 1–3 business days. Delivery estimates depend on destination, method, carrier, customs, and other conditions. See the Shipping Policy for more information.

Returns and Refunds

Eligible products may be returned within the 30-day window described in the Return & Refund Policy. Contact support before sending any product back.

Product Use and Care

Use products only as directed on the product page and packaging. Product information is not medical advice. Patch test unfamiliar formulas where appropriate and stop use if irritation or discomfort occurs.

Promotions

Promotions and discount codes may have their own conditions, eligibility rules, dates, and exclusions. Unless stated otherwise, promotions cannot be combined or applied retroactively.

Prohibited Activity

You may not misuse the website, interfere with checkout or security, submit fraudulent information, infringe intellectual property, or use our content or services for unlawful purposes.

Limitation of Liability

To the extent permitted by law, Shaanxi Aotesile Technology Co., Ltd. is not responsible for indirect or consequential losses arising from use of the website or delayed access. Nothing in these Terms limits rights or remedies that cannot legally be limited.

Changes to These Terms

We may update these Terms when our services or legal obligations change. The latest version is identified by the date at the top of this page.

Contact Us

Questions about these Terms can be sent to service@dwellviax.com.